We help to:
- reduce levels of “social exclusion” and child poverty through increasing peoples incomes, their confidence and their ability to manage their own financial affairs
- reduce levels of anxiety, stress, depression and associated ill-health through helping people to resolve problems relating to low income, debt, employment, housing and relationships
- reduce homelessness and improve housing conditions through intervention in disputes between landlords and tenants and helping clients to manage housing debt and access improvement grants
- provide redress for clients who have experienced discrimination.
- reduce the number of people entering the court system (and so incurring further debt) by negotiating between clients and creditors
- support older people and those with long term illnesses and disabilities to access welfare benefits and other support
- support people of all ages through advice and information on rights and responsibilities
- support local infrastructure through provision of a community service and volunteering opportunity and contributes to national and local planning and policy making processes through the provision of evidence collected in the course of our work.