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National Citizens Advice Webchat

Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.

Alternatively please call on 0808 278 7914 (freephone) Monday to Friday 9am to 5pm.

Referrals from Agencies

This is for use by partner organisations to refer clients to our service.

Please use our Partner Referrals Form or our Help to Claim Partner Referrals Form.

We aim to reply to your email enquiries within 4 to 5 working days.

How we use your information
The main reason we ask for your information is to help solve your problem. We only access your information for other reasons if we really need to – for example:

  • for training and quality purposes
  • to investigate complaints
  • to get feedback from you about our services
  • to help us improve our services

All advisers and staff accessing data have had data protection training to make sure your information is handled sensitively and securely.

For any other enquiries get online advice, call our Advice line on 0808 278 7914 (freephone) Monday to Friday 9am to 5pm.