Email Us


We aim to reply to your email enquiries within 4 to 5 working days. However if you do not live work or study in the Royal Borough of Windsor and Maidenhead, please visit to find your nearest advice centre.

Everything you tell us will be treated in absolute confidence and all records are stored securely. See Privacy Policy for more information.

How we use your information
The main reason we ask for your information is to help solve your problem. We only access your information for other reasons if we really need to – for example:

  • for training and quality purposes
  • to investigate complaints
  • to get feedback from you about our services
  • to help us improve our services

All advisers and staff accessing data have had data protection training to make sure your information is handled sensitively and securely.

For any other enquiries get online advice, call our Advice line on 0808 278 7914 (freephone) Monday to Friday 9am to 5pm or drop-in to our office.

Referrals from Agencies

Please use our Partner Referrals Form or our Help to Claim Partner Referrals Form.

Advice Enquiry Form

Section 1: Your Information

We need to record information about you to help with your enquiry. We have a legitimate interest to do this. When we record and use your personal information we: only access it when we have a good reason, only share what is necessary and relevant, and don't sell it to commercial organisations. You can find out more about how use your information in our Privacy Policy. Please fill out the following details which should take no longer than 5 minutes to complete:
Confirm your email address
Please don't add spaces into your number
Please don't add spaces into your number
Please don't add spaces into your number