National Citizens Advice Webchat
Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.
Alternatively please call on 0808 278 7914 (freephone) Monday to Friday 9am to 5pm.
This is for use by partner organisations to refer clients to our service.
We aim to reply to your email enquiries within 4 to 5 working days.
How we use your information
The main reason we ask for your information is to help solve your problem. We only access your information for other reasons if we really need to – for example:
All advisers and staff accessing data have had data protection training to make sure your information is handled sensitively and securely.
For any other enquiries get online advice, call our Advice line on 0808 278 7914 (freephone) Monday to Friday 9am to 5pm.