Citizens Advice Maidenhead and Windsor is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone. We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
When you provide Citizens Advice with personal information, for example, when using the email alert or volunteer request forms, we take steps to ensure that your information is treated securely.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.
At Citizens Advice Maidenhead and Windsor we collect and use your personal information to help solve your problems, improve our services and tackle wider issues in society that affect people’s lives. We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential.
When we record and use your personal information we:
At times we might use or share your information without your permission. If we do, we’ll always make sure there’s a legal basis for it. This could include situations where we have to use or share your information:
How Citizens Advice Maidenhead and Windsor collect your data
We collect the information from you by asking you to complete a registration form when you first visit our office, or over the telephone if you use the Adviceline service. Further data may be collected in the course of our contacts with you.
What Citizens Advice Maidenhead and Windsor ask for
How Citizens Advice Maidenhead and Windsor use your information
Working on your behalf
When you give us authority to act on your behalf, for example to help you with a Universal Credit claim, we’ll need to share information with that third party; for example Maidenhead and Windsor Borough Council, The Department of Work and Pensions, the Pensions Service, or local housing associations.
How Citizens Advice Maidenhead and Windsor store your information
We also maintain a secure paper filing system in our office for registration forms and other documents that we may gather in the course of helping you with your enquiry. These documents are stored, archived, and eventually disposed of in accordance with our national data retention policy.
We may use e-mail to help comunication on case work on your behalf. These e-mails are stored securely on our offcie computer and eventually securely deleted in accordance with our national data retention policy.
How Citizens Advice Maidenhead and Windsor share your information
Depending on your circumstances we may wish to share your data with specific partner organisations in order that you can receive the most appropriate form of help to address your problem.
We will always ask for your consent before doing so, and will have a data sharing agreement in place with any such partners where this is legally necessary.
We may also share your details with the National Citizens Advice Charity for the purpose of our research and campaigning policy but, again, will always ask for your specific consent before doing so.
Contact us about your information
If you have any questions about how your information is collected or used, you can contact our office.
Telephone: 01628 674842 (10am – 3.30 pm) weekdays except Thursdays
You can contact us to:
Who’s responsible for looking after your personal information
The national Citizens Advice charity and Citizens Advice Maidenhead and Windsor operate a system called Casebook to keep your personal information safe. This means we are each a ‘joint data controller’ for your personal information that’s stored in our Casebook system.
Citizens Advice Maidenhead and Windsor is solely responsible for all other forms of personal data we handle locally in our local office – paper files and any e-mail correspondence we may have with you and third parties.
Each local Citizens Advice is an independent charity, and a member of the national Citizens Advice charity. The Citizens Advice membership agreement also requires that the use of your information complies with data protection law.
You can find out more about your data rights on the Information Commissioner’s website.
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