“I am behind on my energy bills and my energy company wants to install a prepayment meter. I’m worried it will cost me more. What can I do?”

If you are falling behind on your energy bills your supplier may try to install a prepayment meter. This is so you can pay for your energy by topping up your meter before you use it, and don’t get into debt.

If you don’t want pay for energy in this way, contact your supplier and ask them to help you agree a repayment plan, based on how much you can afford and how much energy you use. If you are already on a plan but can’t afford it, see if you can make a new arrangement.

Also discuss with your supplier the costs of the different meters and tariffs. Once you’ve agreed to pay back your debts, your supplier won’t install a prepayment meter if you don’t want one.

There are further steps you can take to help you with your bills. You may be eligible for the Warm Home Discount, which could reduce your energy bill by £140, or a one off Cold Weather Payment from the government. Some energy companies also offer grants to their customers to pay off fuel debts, while other companies and charities have grants which are open to anyone.

We can help you to negotiate with your energy supplier, check that you are receiving all the benefits you are entitled to and help you manage your money.

Contact Us: Drop in Maidenhead 9am-3.30pm weekdays except Thursdays

Email us www.maidenheadcab.org.uk/get-advice/forms/

Call Adviceline 03444 111 444 weekdays 9.00 am to 5.00 pm – local rate call

Further information on opening hours: www.maidenheadcab.org.uk